How can I contact an ORU representative?

ORU customer service representatives are available from Monday to Friday (9AM-5PM, GMT+7) to answer your questions at +62 812 8872 8358 (WhatsApp or LINE) or by email at customercare@orubags.com.

How do I check the status of my order? 

You can check your order status at any time by logging into your account and you will be notified via email. If you don't have an account or shop at our website as guest, you will also receive an email regarding your order status update once you registered your email address. You can track your order through the order tracking number that will be informed to you in the email. 

You may also contact us at +62 812 8872 8358 (WhatsApp or LINE) or email at customercare@orubags.com for additional assistance.

Can I place an order over the phone? 

No, all orders can only be placed on our official website and stores. 

How do I cancel or change my order?

You can cancel or change your order by informing us via email at customercare@orubags.com within 24 hours after you placed your order. We will cancel your order for you and you will be notified through email. When you receive your order, check our website for our Return Policy and for the return process. You are welcome to contact us at +62 812 8872 8358 (WhatsApp or LINE) or email at customercare@orubags.com for additional assistance. 

What forms of payment do you accept on orubags.com?

We accept payment via PayPal and Visa Credit Card.

We also accept payment by Bank Transfer: 


Bank Name: BCA
Transfer to Amanda Medina Pritanella R
Account Number: 26 700 57 651
Swift Code (For overseas transfer): CENAIDJA

Bank Mandiri

Bank Name: Bank Mandiri
Transfer to Muhammad Adrian Rinaldi
Account Number: 12 7000 657 2307
Swift Code (For overseas transfer): BMRIIDJA

Kindly fill in our Payment Transfer Confirmation Form (for Bank Transfer only). We will confirm and validate within 24 hours.

In what currency are the prices displayed on orubags.com?

All prices of merchandise on orubags.com are shown in Indonesian Rupiah (IDR). Please note the final checkout price is reflected in Indonesian Rupiah (IDR). 

Is my credit card information safe?

Our website is PCI compliant - orubags.com is certified Level 1 PCI DSS compliant. All personal and credit card information is encrypted. 

What do I do if my item(s) arrived damaged or defective?

ORU stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact our customer service representative at +62 812 8872 8358 (WhatsApp or LINE) or via email at customercare@orubags.com, available from Monday-Friday (9AM-5PM, GMT+7).

Below are some of the common damaged or defects categories: 

1. Zipper is not working properly. 

2. Major stains or scratches. 

3. Missing accessories (e.g. zipper slider or puller).

For other damages or defects, please inform us via email by stating them and attaching a photo as a proof. We will confirm our approval if you wish to return the item(s). Kindly see our Return Policy for further details. 

We will gladly accept return on merchandise that has not been used or altered, with tags still attached and in the original packaging, within 14 days from the date you receive your order to the address stated on the packing slip. 

When returning the item(s), you are responsible for shipping or handling charges.

How do I sign up for your email list?

You can subscribe to our email list by entering your email address in the field at the bottom of the home page. Sign-up for all things ORU - news, exclusive events and insider sales - straight to your inbox.

Inaccuracy Disclaimer

From time to time there may be information on our site that contains typographical or visual errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. While we endeavour to display our products and their colours as accurately as possible, the displayed colours of the products will depend upon the technical specifications and settings of the computer and monitor of the user, and we do not guarantee that the actual colours of the products will be accurately displayed on the user’s monitor. Products displayed may be out-of-stock, discontinued or otherwise unavailable, and prices are subject to change. Color options may change in accordance to the availability of the leather. ORU is not responsible for, and reserves the right to correct, any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Product Information and Orders for Products

Products displayed on the site are also available in our stores, but in some cases products available on the site are not available in our stores, or vice versa. Similarly, prices for a product may vary between the site and stores.

You may only order products if, and you hereby represent and warrant that, you are 18 years old or older. You agree to pay in full the prices for any purchases. You make either by credit card concurrent with your online order or by other payment means acceptable to ORU. You agree to pay all applicable taxes. If payment is not received by us from your credit card issuer or its agents, you agree to pay all amounts due upon demand by us. You agree that you are not permitted to resell any products purchased through or via any of the site or stockists for commercial purposes.